Contact Us

Autohaus Prestige

Five Dock

116 Queens Road,
Five Dock NSW 2046

02 9713 2422

  • Mon - Fri: 7:30 AM - 5:30 PM
  • Sat - Sun: Closed

Autohaus Prestige

Silverwater

210-212 Silverwater Road,
Silverwater NSW 2118

02 7202 5255

  • Mon - Fri: 7:30 AM - 5:30 PM
  • Sat - Sun: Closed

Frequently asked questions

If you have been involved in an accident, the first step is to make sure that you and anyone else involved are safe and out of harm's way. Call emergency services if necessary. Exchange details with the other party, including names, contact information, and insurance details. Take photos of the damage to both vehicles, and any other details that may be relevant to the incident. Once you have done all this, contact us to arrange for your vehicle to be assessed and repaired. We will guide you through the process and work with your insurance company to get your vehicle repaired as quickly as possible.

If your vehicle is unable to be driven, call our 24 hour Collision Help Line on 1800 318 125. Autohaus Prestige will ensure that the vehicle is transported safely to one of our factory approved workshops. Do not drive a car that is not road worthy.

Have the following information at hand when you contact your Car Insurance providers Claims department to lodge your claim.

  • Date and time of incident
  • Location of incident
  • Make and model of all vehicles involved
  • Drivers name(s)
  • Registration number(s)
  • Driver’s license number(s)
  • Insurance company of other parties involved
  • Police involvement
  • Request vehicle to be repaired at Autohaus Prestige

We cannot give you a final cost / estimate over the phone. We can however, estimate the job on visual inspection of the photographs you supply. Final costs would be done on site after a physical inspection.

You need to contact insurer and let them know that you have had an accident in the first instance. As a repairer, we can then assist you with contacting your insurer and processing your claim. We have experience working with various insurance companies and can guide you through the process. Please provide us with your insurance details, and we can take care of the rest for you.

There are several deciding factors here. Severity of the accident, damage to the car and availability of parts. Our team will provide you with an estimated timeline after assessing your vehicle. We strive to complete repairs as quickly as possible while ensuring high-quality workmanship.

Yes, we provide a warranty or guarantee on our vehicle repairs. Our warranty covers the parts and labor involved in the repair process. The length of the warranty may vary depending on the type of repair and the specific parts used. Please speak with our team to learn more about our warranty policy.

Mastercard, Visa, EFTPOS and cash

We understand the inconvenience of not having a vehicle and strive to make the repair process as seamless as possible for our customers. Please speak with our team to learn more about our hire car options and availability.
  • Five Dock
  • 02 9713 2422
  •  
  • Silverwater
  • 02 7202 5255
  •